Customer Serviec OB@Golf House

Dear Golf House,
I went into Suntec City store today determined to buy an MP59 and get your guys to re-grip. As I walked in, your guys were busy counting new stocks, so they ignored me. I asked to try the Mp69 and 59 and they passed me the clubs and left me to my own in the hitting area. After trying and walking out, your staff continue to count his stock and didnt bother to ask me how it was. I decided not to give them the business and tried calling Golf HOuse Marina Bay, and it took me 15 times before i got thru. After I got through, they told me the price but call got cut off, I called once again and engaged again.

5 mins ago, I bought my MP59 custom fit clubs from TGW.com, fitted to my specs, TT DG Lite shaft, mid-size grip plus delivery and gst, I saved $100 nett. Although I have to wait, I rather do that than give you my money.

Customer service in singapore has room for improvment, really!

seems like GH is losing a lot of biz...

even their putter range has reduced tremendously...

I've had mixed reactions from GH. Some of the salesguys are rubbish. Some of them are pretty good. But in most cases, I found that they were more keen to sell me the item than advise me on whether it was suitable for me.

Golf is a very personal sport. One needs to go behind the marketing to discern what is best. And for those who don't know as much, we need to rely on good service to find items which allow us to enjoy the sport. To do otherwise is damaging in the longer term.

So, for the GH sales guys (or any of golf salesperson), you should be more keen to help and provide service rather than sell. If you are helpful, the golfer benefits and trusts you. In the long term, he will come back and buy more. If the item doesn't work for him, then he'll be frustrated and may not bother coming back at all.

I think GH stuff are super over-priced. The A12 Adams irons there cost $1700!! Ok la, granted is with stock MCR graphite shaft. But you definately can get these irons cheaper elsewhere.

Technospaz wrote:

I've had mixed reactions from GH. Some of the salesguys are rubbish. Some of them are pretty good. But in most cases, I found that they were more keen to sell me the item than advise me on whether it was suitable for me.

Golf is a very personal sport. One needs to go behind the marketing to discern what is best. And for those who don't know as much, we need to rely on good service to find items which allow us to enjoy the sport. To do otherwise is damaging in the longer term.

So, for the GH sales guys (or any of golf salesperson), you should be more keen to help and provide service rather than sell. If you are helpful, the golfer benefits and trusts you. In the long term, he will come back and buy more. If the item doesn't work for him, then he'll be frustrated and may not bother coming back at all.

so true. esp when i'm not so pro..sometimes these sales ppl try to con me into buying stuff i may not need or might not be so suitable for me. i end up not trusting them and not wanting to buy from them..ever again if possible.

GH at Greatworld is great......the malay and the indian-looking chap is great. Always willing to talk to me if I ask, always willing to stay aside if I just want to browse.

btw, I buy only wilson glooves...and I look like a non-golfer

try GH @ GW.....

Duval_S wrote:

GH at Greatworld is great......the malay and the indian-looking chap is great. Always willing to talk to me if I ask, always willing to stay aside if I just want to browse.

btw, I buy only wilson glooves...and I look like a non-golfer

try GH @ GW.....

on the contrary, i had a very bad experience with the GH at greatworld quite some time back.. also the malay and indian looking chap guy attending to me. they made a very rude comment like "wanna buy just buy, dont ask so many qns".. walked out immediately and nvr went back since.

Duval_S wrote:

GH at Greatworld is great......the malay and the indian-looking chap is great. Always willing to talk to me if I ask, always willing to stay aside if I just want to browse.

btw, I buy only wilson glooves...and I look like a non-golfer

try GH @ GW.....

I always play the confusion game with them..hahahaha

Bought my titliest bucket hat there. Retail price was $36, i think. Managed to get it for $28. hahaha

This was my arguement. "Brudder! Your colleagues at Marina Sq was willing to sell it to me for 26. Aiya, that day, too bad i forgot to bring my wallet. BTW, are you sure you retail price is $36? Marina selling for $32 only le. Don bluff me la"

After 15mins of haggling, we settled for $28, 2 pieces. hahahaha

nientsu wrote:

Duval_S wrote:

GH at Greatworld is great......the malay and the indian-looking chap is great. Always willing to talk to me if I ask, always willing to stay aside if I just want to browse.

btw, I buy only wilson glooves...and I look like a non-golfer

try GH @ GW.....

I always play the confusion game with them..hahahaha

Bought my titliest bucket hat there. Retail price was $36, i think. Managed to get it for $28. hahaha

This was my arguement. "Brudder! Your colleagues at Marina Sq was willing to sell it to me for 26. Aiya, that day, too bad i forgot to bring my wallet. BTW, are you sure you retail price is $36? Marina selling for $32 only le. Don bluff me la"

After 15mins of haggling, we settled for $28, 2 pieces. hahahaha

How do you describe this at confession?

golf house suntec, ex-Taka (especially), i did not experience good service (if it is even called service at all). are the sales people golfers? alot of filipinos, I have nothing against them, on the contary, i wallked over to somerset 313's small golf house inside Stadium, there got one filipino girl very helpful, i asked for some wedge loft, she did not have, but she really called each and every one of the other outlets to help me check... she even offered me her staff 'ahem' to get me to buy the newer version which had the spec I want...

another 'cheap discount' shop I had even worse experience with.. the indian manager/boss.. where else where else...

think these kind of places.. u must know what u want.. buy and pay and get out...

Technospaz wrote:

nientsu wrote:

Duval_S wrote:

GH at Greatworld is great......the malay and the indian-looking chap is great. Always willing to talk to me if I ask, always willing to stay aside if I just want to browse.

btw, I buy only wilson glooves...and I look like a non-golfer

try GH @ GW.....

I always play the confusion game with them..hahahaha

Bought my titliest bucket hat there. Retail price was $36, i think. Managed to get it for $28. hahaha

This was my arguement. "Brudder! Your colleagues at Marina Sq was willing to sell it to me for 26. Aiya, that day, too bad i forgot to bring my wallet. BTW, are you sure you retail price is $36? Marina selling for $32 only le. Don bluff me la"

After 15mins of haggling, we settled for $28, 2 pieces. hahahaha

How do you describe this at confession?

It's not a sin to 'cheat' a cheater :p

But there's no reason to believe that the guy is a cheater. In fact, making an unfair or unsubstantiated accusation of this nature is also mean.

Confession?

Never had any bad experience @ Gh Suntec or any other GH.
Suntec especially (as TS will know), is my hangout when waiting for wifey to finish work..
I'll just help myself to the indoor bay, putt away at the green and even try on shoes at random... Sometimes i'll even go inside to clubfitting area to help Jeff using eyepower..

It does help that i buy them coffee and chee cheong fun sometimes, but small price to pay for having a second home in a huge mall...

Wah... didn't know that you were so buddy-buddy with them. Next time I go there, I'll namedrop

Bro. Truth is, the hats in Marina were priced $32 while the hats in GW was priced $36.

If i ever run a golf retail shop, all my staff must be single hcp, so that they are passionate and have knowledge about the game and equipment and only sell things they belive will improve one's game

Dream on......

kooky wrote:

another 'cheap discount' shop I had even worse experience with.. the indian manager/boss.. where else where else...

think these kind of places.. u must know what u want.. buy and pay and get out...

Bro kooky, i knw where u re referg liao!
Better bring exact amount n dun even bother to get back yr change n get out of his shop.

mengteck71 wrote:

If i ever run a golf retail shop, all my staff must be single hcp, so that they are passionate and have knowledge about the game and equipment and only sell things they belive will improve one's game

Dream on......

If I have a retail shop, all must be XMMs. Swee ones!

and ur XMM will give a free 陪大 session right?

What is this golf shop retailing ah?

You if want good service you may go to GH Paragon.. Zul or fandy may help you with your needs . They are my kaki . If you need fitting Malan the club fitter is always there in the morning to help .

It's a vicious cycle ! Yeah, they better reflect on their pricing.

Customer comes in , like the stuff
Ask for the price and eyes big big after knowing the $
Customer smile smile , then slowly disappear ..

Imagine the above x20 walks in x 30 days a Mth x 12 mth
After a while sales staff sun bother to ask n service drops .
This business model may not very effective now... Looks at what we have.. GD, BFG etcs
... eBay , Rakuten etc .... Many choices for consumers like us..